Refund & Cancellation Policy

At Ghar Aangan, we strive to offer you pure, handcrafted Himalayan Pahadi products of the highest quality. We understand that plans change, and we want to make our cancellation and refund process as transparent and stress-free as possible.

1. Pre-Booking Cancellations

Since our pre-booking campaign does not require any upfront payments or credit card authorization, there is zero financial risk. You can cancel your reservation at any time:

• If you change your mind and do not wish to proceed with your pre-booked order, you can cancel it with no questions asked.
• To cancel, simply ignore the confirmation prompts we send via WhatsApp/SMS prior to launch, or contact us directly to remove your reservation.
• If we are unable to reach you to confirm your shipping address within 5 days of sending the confirmation request, your pre-booking reservation will be automatically canceled.

2. Order Cancellations (After Payment, Before Dispatch)

Once you confirm your pre-booking and complete your payment via our secure link, you can still cancel the order for a full refund, provided the product has not yet been dispatched:

• To cancel a paid order, notify us immediately via WhatsApp or phone call at +91 7292002260 or email us at manisha.kailash14@gmail.com.
• Once processed, the entire order amount will be refunded back to your original payment method (bank account, UPI, credit/debit card) within 5 to 7 business days.

3. Returns Policy (After Delivery)

Due to the consumable nature of our Pahadi food items and food safety guidelines, we do not accept returns once the product package has been delivered and opened. This helps us guarantee the absolute purity and hygiene of our product batches for all our customers.

4. Damaged or Leaking Shipments

Your satisfaction is our priority. If you receive a shipment that has been damaged in transit, shows signs of leakage, or has broken glass/seals:

• Please inspect the package at the time of delivery.
• Take clear photographs or a short video showing the damaged packaging and product labels.
• Contact us via WhatsApp at +91 7292002260 or email us at manisha.kailash14@gmail.com within 7 days of delivery with the invoice details and media files.
• Upon verifying the transit damage, we will arrange for a **free replacement** to be shipped immediately, or process a **100% full refund**, based on your preference.

5. Refund Settlement Timelines

All approved refunds are initiated immediately from our side. It typically takes 5 to 7 business days for the refunded amount to reflect in your bank account, depending on your card issuer or banking partner's settlement cycle.

6. Contact Us

If you have any further questions regarding cancellations, damaged items, or refund status, feel free to get in touch with our helpdesk:

Email: manisha.kailash14@gmail.com
Phone/WhatsApp: +91 7292002260 (Mon-Sat, 9:00 AM - 6:00 PM)