Terms & Conditions

1. About Ghar Aangan

Ghar Aangan is a food brand dedicated to bringing pure, traditional, and authentic foods of Uttarakhand (Pahad) directly to consumers across India. Our flagship product is wood-fired A2 Badri Cow Bilona Ghee, complemented by native Himalayan staples, salts, flours, and natural jaggery.

2. Orders, Pricing & GST Taxes

All orders placed through GharAangan.com are subject to product availability and acceptance. Prices listed on the website are displayed in Indian Rupees (INR).

GST & Taxes: For applicable Ghar Aangan food/dairy products, GST is charged according to Indian tax rules and the product's correct classification/HSN (5% rate where applicable). Intra-state supplies involve CGST + SGST/UTGST, while inter-state supplies involve IGST.

3. Shipping, Logistics & Timelines

We primarily use leading national carriers such as Delhivery, Blue Dart, DTDC, Ecom Express & XpressBees. Ekart and Amazon Shipping Surface may be used for select locations based on serviceability. Order processing is initiated within 24 hours of order placement.

Domestic delivery timelines: Fast Delivery (Prepaid Orders) is delivered within 5 to 6 business days (FREE Express Shipping). Standard Shipping (COD Orders) is delivered within 7 to 10 business days after courier pickup. While we make every effort to ensure timely delivery, delays may occasionally occur due to road conditions, mountain landslides, extreme weather, festivals, or courier network congestion.

4. Packaging & Transit Damage Claims

Our 550 ml, 1 litre, and 2 litre ghee jars are packed in premium glass jars; 5 litre ghee is packed in a steel Dolchi. If a glass jar arrives cracked or damaged in transit, customers must not consume the product and must contact us immediately upon delivery with clear photos and videos of the damaged jar, outer package, and shipping label.

Verified transit damages are promptly replaced at no extra cost. Damage caused by dropping or mishandling the jar after safe delivery does not constitute transit damage.

5. Food Safety, Returns & Refunds

Due to the consumable nature of pure artisanal foods, physical returns of opened, seal-broken, or tasted products are not accepted. Refunds are not provided for subjective personal taste preferences on open jars unless there is a genuine verified quality or safety defect.

For lost shipments where the logistics partner does not provide a full resolution, Ghar Aangan may offer a 50% refund of the affected product value upon investigation.

6. Proper Storage & Food Handling

Customers must store products in accordance with package instructions. Pure A2 Bilona Ghee should be kept in a cool, dry place at room temperature and used with a clean, dry spoon. It should not be refrigerated. Ghar Aangan is not responsible for spoilage or deterioration caused by improper storage or moisture exposure after safe delivery.

7. Cash on Delivery (COD) Terms

Cash on Delivery (COD) is available for 550ml and 1 Litre packs across serviceable pin codes in India with standard shipping delivered in 7 to 10 business days (a standard handling fee of ₹100 is charged on COD orders at checkout). 2 Litres and 5 Litres bulk packs are strictly Prepaid Only with 100% FREE Express Shipping. Customers placing COD orders must ensure their shipping address and phone number are valid and be available to receive the shipment upon delivery.

8. Policy Updates & Contact

Ghar Aangan may update these terms and policies as our products, logistics, and legal requirements evolve. The latest version published on GharAangan.com governs current and future transactions.